Mount Pleasant · Kenosha · Milwaukee, WI | Serving clients in 29 states
Mount Pleasant · Kenosha · Milwaukee, WI | Serving clients in 29 states
Part of the managed relationship
Microsoft 365 is where most organizations now keep their email, their files and their identities. It is also the thing most often bought once, configured roughly, and then left alone for three years. We handle the licensing, the migration, the configuration and the everyday support, so it works the way it was supposed to.
Find your starting point
Almost nobody arrives at this page from the same place. Find the row that sounds like your organization. That is where we would start.
On-premise Exchange, a file server, or a patchwork of consumer accounts.
We work out whether moving actually helps you, what it costs across licensing and project work, and what it would mean for the way your people work day to day. Sometimes the honest answer is not yet, and we would rather say that than sell a migration.
Someone started, then priorities changed or the person left.
We establish what has actually moved and what has not, which is usually less clear than people expect. Then we finish it properly: mail, files, permissions and the things quietly left behind on the old system.
It works. It was set up years ago. Nobody has looked at it since.
This is the most common state, and where most of the value sits. We take ownership of the tenant: licensing that matches actual usage, security configuration brought up to current standards, and a real support path for your team .
It is also where organizations most often discover their data has never been backed up.
You have IT people. They have more to do than hours to do it in.
We take the parts that eat time without needing your team’s judgment, such as user onboarding and offboarding, license administration and tier 1 requests, while your people keep control of the tenant and the decisions.
What’s included
Sourcing and administering licenses, and making sure the plan you are paying for matches what your people actually use.
Moving mail, files and permissions from wherever they are now, planned so people can keep working while it happens.
Sharing rules, retention, groups and policies set deliberately, rather than left on whatever the defaults happened to be.
Multi-factor authentication, conditional access and permissions configured and maintained, because identity is where most incidents start.
Filtering and anti-phishing configured properly, and tuned when something is getting through or legitimate mail is not.
Starters set up on day one with the right access, and leavers actually removed, including the license you are otherwise still paying for.
Independent backup of your mail, files and SharePoint data, which Microsoft does not provide for you, whatever most people assume.
Your team contacts us directly when something in Outlook, Teams or SharePoint is not behaving. Most of it is solved on first contact.
License counts, unused seats and new capability you are already paying for, looked at on a schedule instead of at renewal panic time.
A gap worth knowing about
This surprises almost everyone. Microsoft’s own shared responsibility model draws a clear line, and a lot of organizations have assumed the wrong side of it for years.
Microsoft handles
Keeping the service running and available.
You are responsible for
This is the part CCB takes on for you.
Deleted mail and files are recoverable only for a limited period. After that, without independent backup, they are gone.
24/7
Monitoring and service desk
100,000+
Users migrated to Microsoft 365
If you are moving
01
What you actually have: mailboxes, shared drives, permissions, and the things nobody documented but everyone depends on.
02
Order, timing and cutover. Who moves when, what happens to old systems, and what people need to be told beforehand.
03
Data migrated in stages with mail flowing throughout. Most organizations move outside business hours in groups rather than all at once.
04
Configuration finished, backup in place, and hands-on support in the first days while people find their footing.
How this fits
It is where a large part of your environment now lives, which is why the team managing your IT should be the team managing your tenant.
The relationship this sits inside. Monitoring, service desk, infrastructure and planning under one agreement.
Cloud security, SIEM monitoring and managed detection & response covering the tenant your identities live in.
Independent backup of your Microsoft 365 content, plus a recovery plan you have actually rehearsed.
In their words
“CCB takes the time to understand my company.”
Community Care of North Carolina runs a statewide care network with a small internal IT team. CCB works as an extension of that team, from Microsoft 365 to HIPAA compliance.
Whitney Beaver · Tech Support Supervisor, Community Care of NC
Community Care of North Carolina · How CCB supports their team
Learn from our team
Video
The three approaches to a Microsoft 365 migration, and how to choose yours.
Video
Why Microsoft 365 email needs an added layer of protection against modern threats.
Video
Six reasons Microsoft 365 data needs its own backup beyond Microsoft’s retention.
Common questions
No, not in the way most organizations assume. Microsoft operates a shared responsibility model: it protects the platform’s availability, while the content in your tenant (email, files, SharePoint and Teams data) remains your responsibility.
Deleted items are recoverable only for a limited retention period. After that, without independent backup, they are gone. This is one of the most common gaps CCB finds.
A Microsoft 365 migration is normally run in stages over a period of weeks rather than as a single cutover, so people can keep working throughout. The timeline depends on how many mailboxes are moving, how much file data exists, and how well the current environment is documented.
The discovery step establishes this before any dates are committed, because the honest answer varies enormously between organizations of the same size.
The right license depends on how your people actually work: whether they need desktop applications, what security features you require, and whether different groups have genuinely different needs. Most organizations do not need the same plan for everyone.
CCB reviews actual usage rather than assuming, which frequently finds seats being paid for that nobody uses and users on a higher tier than their role requires.
Yes, and it is one of the most common ways engagements start. We take over administration of the existing tenant rather than rebuilding it, establishing what has been configured, what has drifted from good practice, and what needs attention first.
No migration is required to change who manages your tenant.
Yes. Identity and access configuration is part of the service: multi-factor authentication, conditional access, permissions and sharing policies, along with email filtering and anti-phishing settings.
This sits within CCB’s cloud security work, alongside SIEM monitoring and managed detection & response.
Mail flow is maintained throughout a properly planned migration, so email keeps working while data moves. Users are typically moved in groups, often outside business hours, rather than everyone at once.
What people usually do notice is a short period of reconfiguring their own devices, which is why CCB provides hands-on support in the first days after a cutover.
Yes. Microsoft 365 administration and everyday support are part of CCB’s managed services. CCB is a Microsoft Solutions Partner for Modern Work SMB and sources Microsoft licensing directly, and the licenses remain yours.
Larger one-off projects such as a full migration are scoped separately, and the specific inclusions are agreed during onboarding.
Yes. CCB sources and administers Microsoft licensing as part of its IT procurement service, so licenses, support and management sit with one partner rather than being split across several.
License counts are reviewed on a schedule rather than only at renewal, which is generally where organizations find they are paying for seats they no longer use.
Let’s talk
Thirty minutes, no obligation. Most organizations are paying for something they are not using, and missing something they assumed was covered.
