Mount Pleasant · Kenosha · Milwaukee, WI | Serving clients in 29 states
Mount Pleasant · Kenosha · Milwaukee, WI | Serving clients in 29 states
Co-managed IT
Co-managed IT from CCB Technology works alongside your in-house IT staff. We take on the work that buries your team, such as service desk overflow, patching and after-hours monitoring, while your people keep control of strategy and decisions.
Under 3 min average service desk response · 4.95/5 satisfaction on closed tickets · 98% renewal rate
Julius Aldana Jr.
How CCB supports our IT team
Sound familiar?
Your IT team is overloaded with daily tickets.
Your IT person is stretched too thin to plan ahead.
Nobody is watching your systems after hours.
Patching keeps slipping behind project work.
Security threats are outpacing the skills on your team.
Infrastructure or compliance needs are shifting faster than your team can follow.
You decide the split
Co-managed IT is a partnership, not a handoff. Your team keeps ownership of the work it knows best, and CCB covers the rest under one managed services agreement.
Your team keeps
CCB takes on
The services behind it
Every service is delivered under a managed services agreement. Start where your team is stretched thinnest, and scale support as your needs evolve.
Route tier 1 requests and overflow to CCB’s own W-2 engineers and technicians, all based in the US, with tiered escalation included.
Microsoft 365 protection with advanced email security, security awareness training, and a SIEM backed by a 24/7 Security Operations Center.
Security and third-party patching, managed detection and response, DNS filtering, and file and folder backups for your devices.
Patching, performance monitoring, troubleshooting and alert resolution for your servers and the storage behind them.
Patching, firmware updates and monitoring of your firewalls, switches and wireless access points.
Backup and recovery planned around your systems, so your team is never the last line of defense.
Co-managed or fully managed
Both models run under the same managed services agreement, so you can scale support up or down as your organization changes.
You have IT staff who are a valued asset.
You have no dedicated IT staff.
IT leaders who work with CCB
“CCB didn’t replace me, we work together hand-in-hand.”
Mike Borst
IT Manager, Riley Construction
“CCB has stood behind everything they have ever said and done for us.”
Rob Katchen
Senior Vice President, IT, American Academy of Pediatrics
“CCB takes the time to understand my company.”
Whitney Beaver
Tech Support Supervisor, Community Care of NC
“CCB has helped us devote more time to granting wishes.”
Dave Groszczyk
IT & Development Manager, Make-A-Wish Wisconsin
Backed in writing
Every new client is covered by our Pie-in-the-Face Guarantee: if you are not completely satisfied in your first 90 days, cancel, and we refund every dollar you paid.
CCB Technology is a managed service provider (MSP) and value-added reseller (VAR) headquartered in Mount Pleasant, Wisconsin, providing managed IT services, IT projects and technology procurement to small and medium businesses.
Common questions
Co-managed IT is a partnership in which a managed service provider works alongside your in-house IT staff, sharing the workload instead of replacing the team. With CCB Technology, your IT team keeps control of strategy and decisions, and CCB takes on agreed work such as service desk overflow, patching, 24/7 monitoring and specialized projects.
No. Co-managed IT is built to strengthen your team, not replace it. Mike Borst, IT Manager at Riley Construction, a CCB client for more than a decade, puts it this way: “CCB didn’t replace me, we work together hand-in-hand.”
Common starting points are tier 1 service desk requests and overflow, security and third-party patching, 24/7 monitoring backed by a Security Operations Center, network maintenance, backup and disaster recovery, and projects your team lacks the bandwidth for. You choose the split.
If you have no dedicated IT staff, fully managed IT is usually the better fit. If your IT team is overloaded with daily tickets, or your infrastructure or compliance needs are shifting beyond what the team can cover, co-managed IT fits. Both run under the same managed services agreement and scale as your needs change.
CCB’s own W-2 engineers and technicians, all based in the US, with tiered escalation included and an average service desk response time under three minutes. CCB is headquartered in Mount Pleasant, Wisconsin, and supports clients in 29 states, including IT teams at Riley Construction, the American Academy of Pediatrics and Community Care of North Carolina.
Let’s talk
Thirty minutes, no obligation, and no salesperson reading from a script. Choose a slot and tell us a little about your business, and we’ll come to the call already understanding what you need.
